Tag Archives: Linda Sapadin

Apology Accepted? Is it helpful for leaders to apologize for things beyond their control?

I know it seems counter-intuitive. Why apologize for things we can’t control — the weather, a death,  the economy, or some breakdown in the system that no one could have anticipated, much less prevented!? Because it increases trust, according to Alison Wood Brooks of Harvard Business School. And that’s interesting, isn’t it? We often talk […]