Tag Archives: Wall Street Journal

Apology Accepted? Is it helpful for leaders to apologize for things beyond their control?

I know it seems counter-intuitive. Why apologize for things we can’t control — the weather, a death,  the economy, or some breakdown in the system that no one could have anticipated, much less prevented!? Because it increases trust, according to Alison Wood Brooks of Harvard Business School. And that’s interesting, isn’t it? We often talk […]

Michael Malone: Shapeshifter Leadership in the Virtual Economy

Technology journalist Michael Malone releases his new book this week, The Guardian of All Things: The Epic Story of Human Memory. It sometimes takes the profoundly interdisciplinary journalistÊ»s mind to tap into science in a way that challenges our ideas of who we are. Take his 2009 book, The Future Arrived Yesterday: The Rise of […]